Frequently Asked Questions
You can shop with confidence knowing we source our products from fairly traded smallholder organic farms.
We believe it is essential that producers receive a fair price for their cacao. This not only offers farmers a proper income for their families and livelihoods but also enables investments to be made in local communities, providing opportunities for education and health as well as sustainable agricultural infrastructure.
The majority of the world’s cocoa is not fairly traded and is grown by vulnerable smallholder farmers or plantations that commonly use child slavery in developing countries.
Fairy traded sustainable cacao helps break the cycle of poverty and brings dignity to indigenous communities. So you can add it to your diet with no guilt… just good old chocolatey deliciousness
You can shop with us online for Australia wide delivery and free shipping over $60, or find us in a variety of good health grocers and selected supermarkets nationwide. Please let us know if you would like to see our products in a health food store near you and we will do our best to make it happen. To find your nearest stockist, please contact our customer service team via the contact form or phone us at Organic Trader on (02) 8399 0122
Orders are processed and dispatched from Sydney within 2 - 4 business days of being received, and arrive approximately 2 - 10 working days from dispatch, depending on your address within Australia. From time to time we may experience unforeseen delays beyond our control and we appreciate your patience.
Shipping is a flat rate of $10 within Australia if outside the free shipping conditions. (under $60) Orders are processed and dispatched from Sydney between 2 - 4 business days of being received, and arrive approximately 2 - 10 working days from dispatch depending on your address within Australia
Please anticipate delays during sale periods or from time to time depending on external circumstances beyond our control.
We don’t currently ship internationally.
We do not offer refunds for change of mind however we are happy to send you a replacement product if your products arrive damaged or do not match your order. Please take a photo and contact us within 2 weeks of receiving your goods.
Your email and phone number
Your order number
The batch number and expiry date (located on a sticker on the back of the pack)
Details of the issue
If we do for any reason require return of the faulty or damaged product we will reimburse you for the cost of postage.
If you can’t see your question in this list, please check the individual product pages first and then contact us via the contact form
We thoughtfully and ethically source all our products from organic small holder farms across the globe and in Australia. For more information please refer to the description under the individual product page or the back of your pack.
Our raw organic seaweeds are currently sourced from the pristine waters of the north Atlantic. They are hand harvested from the wild and gently air dried at low temperatures and ground into flakes.
We currently source our cacao nibs, cacao butter and cacao powders from organic fairly traded farms across South and Central America.
All ingredients including raw imported or made in Australia must adhere to strict guidelines set by food authorities in each state. As such they are tested within strict parameters that we abide by to ensure you only receive the best quality, safest and nutritionally exceptional products.
Our goal is to have our entire range certified organic. Currently all our products are certified organic with the exception of our non-organic Chia Seeds. We also stock Organic Chia Seeds and our conventional chia seeds are soon to be discontinued from our range in line with our commitment to organics.
Most of our products are raw with a few exceptions such as gelatinized maca which undergoes gentle low temperature heating to remove most of the starches for those that may find raw maca difficult to digest.
Some of our products undergo minimal and gentle low temperature processing using traditional methods, where possible, in order to preserve the vital nutrients of the superfood.
The claim ‘raw’ is not regulated by law, meaning many brands and products carry this claim, however no one standardised definition exists.
We are always focused on product quality, taste and purity as well as sustainability.
Our cacao is sourced from smallholder organic farms in South and Central America growing the finest Criollo beans. Criollo is the preferred bean of chocolate connoisseurs and has a delicate yet complex taste and unmatched texture and smoothness.
Safety and quality is a top priority for us. Our cacao range is fairly traded and certified organic with no toxic chemicals, pesticides or GMOs used in cultivation or processing.
As an additional step for product purity and safety, we also ensure all our cacao products are tested for safe low levels of cadmium. Cadmium is a naturally occurring mineral present in the soils around the world and it can be absorbed by plants grown in that soil. Many foods contain these trace levels of cadmium including dairy, meats, grains, fruits and vegetables, canned foods, wine, nuts and seeds. Our cacao powder products are regularly tested for their cadmium levels and are within the recommended safe levels for Australia.
Cacao beans are fermented to develop their full cacao flavour, then dried, cleaned and cracked to remove the brittle shell or husk. Left behind are the raw nibs – pure cacao pieces of delicious crunchy goodness. You can buy our Cacao Nibs raw or as Cacao Crunch or Lucuma Cacao Nibs.
Whilst our products do not contain gluten from their plant source, we don’t test our products for gluten contamination. We do not process or pack products containing gluten in the same production line and regularly clean and sterilize our equipment to the highest of standards in food safety, however, we can’t guarantee they contain no traces due to lack of third party testing.
We do not process nuts or nut based ingredients in our facility (nor dairy, gluten, soy or egg) however we don’t currently have independent testing for traces of these ingredients. Therefore we cannot make “free from” claims on our packaging.
We recommend you store your products in a cool dark and dry place and always fully seal the packaging after use. Antioxidants, in particular, require protection from light, heat and moisture so its best to keep our superfoods inside their original packaging to maintain their freshness and nutritional benefits.
If you hold a curly Dulse Leaf up to the sunlight and move it you will probably see the tiny salt crystals glisten in the light.
This salty white deposit occasionally present on some of our dried seaweed products is an accumulation of naturally occurring sea salt turning into a residue during the low temperature drying process. This naturally occurring sea salt also adds depth of flavour to this wild sea vegetable and may act as a natural preservative. Dried seaweed is a very stable food with a long shelf life.
The maca used in our Gelatinised Maca and Raw Maca products is grown organically in Peru. Creating economic opportunities in an otherwise unproductive land, our fairly traded maca provides positive outcomes for small-scale Peruvian farmers through economic and social empowerment.
We use a blend of red, yellow and black Peruvian maca varieties to provide overall benefits for health and wellbeing. The approximate amounts are 60% yellow, 25% red and 15% black.
Our dried maca powder is produced the traditional way using a sun drying process that does not involve high temperature heat treatment.
Gelatinised Maca is still vegan and does not contain gelatin. It has undergone a gentle process to break down most of the starches to make it easier to digest for some people. It also has a slightly toastier taste and darker colour to Raw Maca.
Cacao Gold is a luxuriously smooth cacao powder with a higher natural cacao butter content and a deeper colour, aroma and flavour. Both are premium quality, rich unsweetened cacao powders that are also highly nutritious, delicious, certified organic, fairly traded and suitable for adding to cold and warm drinks, baking, snacks, desserts and any chocolatey creation.
Superfoods are plant based foods intended to nourish and support your body and mind in your wellness journey, not to cure any specific ailment or disease. Health and wellbeing requires a holistic approach with many factors involved and we always recommend you consume our products in conjunction with a healthy diet and a variety of foods. Please consult your health care practitioner if you are seeking remedies for specific ailments.
The Australian government classes our superfoods as foods (not herbs or drugs) safe for general consumption. There is a nutritional panel on the label and the website for your reference. Please consult with your qualified health care practitioner for more information or if you have any concerns adding our superfoods to your diet during pregnancy or breastfeeding.